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This Privacy Policy explains how we collect, use, process, and disclose your information across the SHTR Platform.

Last Updated: October 29, 2017

When these Policy mentions "SHTR," "we," "us," or "our," it refers to the SHTR Company that is responsible for your information under this Privacy Policy.


There are three general categories of information we collect.

1.1 Information You Give Us.

We collect information you share with us when you use the SHTR Platform.

Account Information. When you sign up for an SHTR Account, we require certain information such as your name, email address, and date of birth.

Profile Information. To use certain features within the SHTR Platform, we may also ask you to complete a profile, which may include your address, phone number, and gender. Certain parts of your profile (like your profile picture, first name, and description) are a part of your public profile page, and will be publicly visible to others.

Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID) or other authentication information.

Payment Information. We collect your financial information (like your bank account or credit card information) when you use the Payment Services to process payments.

Communications with SHTR and other Members. When you communicate with SHTR or use the SHTR Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your SHTR Account, respond to surveys, post to community forums, participate in promotions, or use other features of the SHTR Platform.

1.2 Information We Automatically Collect from Your Use of the SHTR Platform.

When you use the SHTR Platform, we collect information about the services you use and how you use them.

Usage Information. We collect information about your interactions with the SHTR Platform, such as the pages or other content you view, your searches for Listings, bookings you have made, and other actions on the SHTR Platform.

Log Data. We automatically collect log information when you use the SHTR Platform, even if you have not created a SHTR Account or logged in.

Transaction Information. We collect information related to your transactions on the SHTR Platform, including the date and time, amounts charged, and other related transaction details.

Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers.

1.3 Information We Collect from Third Parties.

We may collect information that others provide about you when they use the SHTR Platform, or obtain information from other sources and combine that with information we collect through the SHTR Platform.

Third Party Services. If you link, connect, or login to your SHTR Account with a third party service (e.g., Facebook, WeChat), the third party service may send us information such as your registration and profile information from that service.

Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you.


We use, store, and process information about you to provide, understand, improve, and develop the SHTR Platform, and to create and maintain a trusted and safer environment.

2.1 Provide, Improve, and Develop the SHTR Platform.

Enable you to access and use the SHTR Platform.

Enable you to communicate with other Members.

Operate, protect, improve and optimize the SHTR Platform and experience, such as by performing analytics and conducting research.

Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, booking history, and preferences.

Enable you to access and use the Payment Services.

Provide customer service.

Send you service or support messages, such as updates, security alerts, and account notifications.

If you provide us with your contacts' information, we may use and store this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.

2.2 Create and Maintain a Trusted and Safer Environment.

Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.

Conduct investigations and risk assessments.

Verify or authenticate information or identifications provided by you.

Conduct checks against databases and other information sources.

Comply with our legal obligations.

Resolve any disputes with any of our users and enforce our agreements with third parties.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences.

Personalize, measure, and improve advertising.

Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by SHTR or its third party business partners.


3.1 With Your Consent.

We may share your information at your direction or as described at the time of sharing, such as when you authorize a third party application or website to access your SHTR Account.

3.2 Aggregated Data.

We may also share aggregated information and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

3.3 Profiles, Listings, and other Public Information.

The SHTR Platform lets you publish information that is visible to the general public. For example:

Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.

After completing a booking, Guests and Hosts may write reviews and rate each other. Reviews are a part of your public profile page.

3.4 Service Providers.

We use a variety of third party service providers to help us provide services related to the SHTR Platform. These providers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this Privacy Policy.

3.5 Additional Services by Hosts.

Hosts may use third party services available through the SHTR Platform to assist with managing their services.

3.6 SHTR Payments.

SHTR Payments may share your personal information to: (i) provide the Payment Services, (ii) facilitate your use of the SHTR Platform, and (iii) jointly market products or services to you with other financial third parties with whom SHTR Payments has a formal agreement. You can unsubscribe or opt-out from receiving such marketing communications in your Account settings.

3.7 Safety and Compliance with Law.

SHTR may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against SHTR, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Service or other agreements with Members, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of SHTR, its employees, its Members, or members of the public.

3.8 Corporate Affiliates.

To help us provide the SHTR Platform, we may share your information within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. These related entities are covered under this Privacy Policy.

3.9 Widgets.

We may display parts of the SHTR Platform (e.g., your Listing page) on sites operated by SHTR's business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner's site, information from your public profile page may also be displayed.

3.10 Business Transfers.

If SHTR undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.


4.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the SHTR Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes.

4.2 Linking Third Party Accounts.

You may link your SHTR Account with your account at a third party social networking service. Your contacts on these third party services are referred to as "Friends." When you create this link:

some of the information you provide to us from the linking of your accounts may be published on your SHTR Account profile; your activities on the SHTR Platform may be displayed to your Friends on the SHTR Platform and/or that third party site; a link to your public profile on that third party social networking service may be included in your SHTR public profile; other SHTR users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable; other SHTR users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service; the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and the publication and display of information that you provide to SHTR through this linkage is subject to your settings and authorizations on the SHTR Platform and the third party site.

4.3 Google Maps/Earth.

Parts of the SHTR Platform use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.


The SHTR Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services. SHTR doesn't own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, SHTR, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.


6.1 Access and Update.

You may review, update, or delete the information in your SHTR Account by logging into your SHTR Account and reviewing your Account settings and profile.

6.2 Account Cancellation.

For information on how to cancel your SHTR Account, please get in touch with us. Note that information that you have shared with others may continue to be publicly visible on the SHTR Platform in association with your first name, even after your SHTR Account is cancelled.


As described in this Privacy Policy, we may sometimes share your information within our family of companies or with third parties. When you use the SHTR Platform, you authorize us to transfer, store, and process your information in the United Kingdom and possibly other countries. Laws in these countries may differ from the laws applicable to the place where you live. By using the SHTR Platform, you consent to transferring your data to these countries.


We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can't guarantee the security of the transmission or storage of your information.


SHTR reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the SHTR Platform and update the "Last Updated" date at the top of this Privacy Policy. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access or use of the SHTR Platform will constitute acceptance of the revised Privacy Policy.


If you have any questions or complaints about this Privacy Policy or SHTR's information handling practices, you may contact us through our website.